However, be sure to back up your reason for liking or not liking performance incentives. Full Suggested Answer & Detailed Response, Question 11, Waitrose interview details in Ipswich: 11 interview questions and 7 interview reviews posted anonymously by Waitrose interview candidates. Q5. When there is a problem in the workplace, I am the one people seek to resolve the issue. If you sound cocky or arrogant, the hiring manager may feel you would be challenging to work with. It is incredibly important to research the company's core values and mission statement before your interview. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview. Be sure to mention how you have handled rude or belligerent customers in the past while following company policy. You will get the best work from me if I am being treated with respect and feel appreciated.". Application form followed by basic aptitude test. The interviewer would like to know how you would respond if your coworker did not show up for their shift and you were asked to cover. Dates shown above are approximate. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You can ask the interviewer to describe their management style if you wish. When the workforce is engaged, it helps shape the company's future success.". Focus on describing the attributes that make you a great employee and how they will benefit Waitrose if hired. I take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM. I do best in a supportive environment with room to grow, the ability to ask questions, and healthy coworker relationships. Candidates applying for Shop-floor Assistant (Christmas Temp) had the quickest hiring process (on average 1 day), whereas Graduate Trainee roles had the slowest hiring process (on average 150 days). Upvote 2 Downvote Customer service is vital to a company's success. Asked 24 October 2017. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Most places I have worked for have policies in place for these types of scenarios, and I am happy to follow the procedures put in place by Waitrose.". I want to work for Waitrose because your values align perfectly with mine. There is no reason why you should not hire me.". Stupidly hard questions for the role - it was like I was interviewing to be CEO. Had to do a task, too. Contact us here. Very laid-back, almost forgot I was in an interview. If you respond that you rely on your managers to keep you motivated, the hiring manager may feel you lack the drive to succeed and do a good job. After this discusses hours I was available to work and when I could start. Waitrose is the one of the biggest Supermarket company in the UK. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. What plans do you have over the coming 5 to 10 years? I want to learn the fundamentals of sales and become comfortable with both sides of the business. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. I do my best always to be available and present when expected.". Honesty is incredibly important when working with cash transactions and valuable merchandise. It is a subsidiary of John Lewis Partnership. 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022. Every employer should know how each staff member is best motivated. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. I am available to work whatever schedule I am given and am happy to work overtime as well. The interviewer wants to know what you hope to gain by working for Waitrose. ", "I have two copies of letters of recommendation if you want them for your file. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). At Waitrose, we pride ourselves on delivering outstanding customer service and care. This video. I think I have enough experience in retail to understand what attracts customers and prompts them to purchase. You are the tops! If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. There is a fine balance between being accommodating and being a pushover. Very laid-back, almost forgot I was in an interview. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. PLUS BONUSESIn addition to the specific WAITROSE INTERVIEW Questions & Answers, you will also receive the following BONUSES: 150+ Page Interview Skills Guide packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. You can cancel anytime by contacting us via our contact page or email. Rather than placing blame, I believe it's always more effective to ask for growth recommendations.". Remember having related work experience will put you ahead of the competition. "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I just wanted to thank you so very much. I also appreciate your contribution to the communities in the UK and abroad. "Yes, I do have a question. Waitrose interview details in Sheffield, UK: 14 interview questions and 9 interview reviews posted anonymously by Waitrose interview candidates. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready. ULTIMATE Online Interview Training Course Order today and youll also get a 30-day free trial to our bestselling online interview training course designed to boost your success at interview! The answers to the FULL LIST of interview questions featured on this page. Q11. Full Suggested Answer & Detailed Response, Question 3, Felt like a formality rather than a real test of an interview. The hiring process at Waitrose takes an average of 19 days when considering 1,343 user submitted interviews across all job titles. Tell the interviewer about your ideal employer. They just asked you standard interview questions that you would know. What is the interview process like at Waitrose? PassYOURinterview at the first attempt! Last year my earnings were ?52,000, and I would like to stay in the same range or slightly higher based on my years of experience in this industry. Here we. Felt like a formality rather than a real test of an interview. If I have a question or require assistance from my manager or mentor, I will not hesitate to ask them. This is the company I see enjoying a long career with, and I am excited about this opportunity.". There are many different leadership styles: autocratic, democratic, servant, pacesetting, coaching, collaborative, affiliative, and more. Tell me what you know about the Waitrose supermarket brand in respect of our core values and ethos? "Currently, I earn a base salary of ?45,000 per year plus a potential 20% annual bonus. No pressure at all. Focus on describing what form of reliable transportation you will use to get to work if hired. I fully believe in honesty at all times.". You want to be honest in your response without sounding needy. If unsure of the best decision, I would ask my supervisor for clarification. If you have suggested change in another area of your life, use that example in your response. How would you deal with a customer complaint in one of our stores whilst working for Waitrose? PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. This position was also my favorite because it was such a great challenge. Thank you so much..i have an interview laterit helped a lot to boost my confidence. Be sure you answer honestly, so your response aligns with your employer's. If you are successful you'll be asked to select interview date. TIP #3 During your Waitrose interview, there is a strong possibility you will get asked situational or competency-based questions that require you to give an example of when you worked as part of a team, provided great customer service, dealt with a customer issue and also worked hard to solve a problem. We do not claim our questions will be asked in any interview you may have. Take a look at our customer reviews and feedback where our customers share theirpositive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). Focus on reviewing Waitrose's return policy before your interview. Talk to the interviewer about a time you have handled a supervisor who does not interact with you in a way you like. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. It is a definite plus if you have cheered on your competitors and helped them along the way. Reliable transportation can be a personal vehicle, Uber, public transportation, carpool, motorcycle or bicycle, or walking. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. "I have worked with many personalities and management styles with great success. ", "I have a transformational leadership style. I love how you place high standards on animal welfare, environmental responsibility, and the well-being of the communities where you operate. They asked basic questions which were simple and easy to answer. I always try to arrive 15 minutes early, but unforeseen circumstances can arise. First is the psychometric tests followed by a group interview and then a solo interview. Interview. "I describe my leadership style as collaborative. Hurts discussed many things in the video, but the most . Name a time youve faced a problem and how did you overcome it? The interview lasted for around 20 minutes and I was asked around five questions, asking about times I'd worked within a team and about what determines good customer service. You want a rating of at least an 8 to show you have strong math skills. The hours were just not right for me in the end which is a shame. "My ideal employer brings charisma and passion to their work. So there is no risk. No pressure at all. ", "Last year, I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. If you are unsure of the management style at Waitrose, try to leave your answer as open as possible. You had a group task to do, and then an individual interview with a manager. Followed by some behavioural questions then a general chat about availability etc. What is your most important success so far? Really welcoming and straightforward, the interviewer was friendly. ", "The three qualities that make me a strong fit for this position are my leadership, communication, and problem-solving skills. Discuss with the interviewer how you ensure that your customers receive the best service from you. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. If you hire me for the position, you will not be disappointed in my performance. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. It is best to show that you can work with various management styles. After describing what you have learned, explain why Waitrose stands out more than other companies. ", "I hope to gain stronger skills in communication and customer service. Why do you want to work for Waitrose? Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. If the interviewer deems your absence from work an excused and unavoidable reason to miss work, it will likely not be an issue. How would you manage food temperature in the freezers/ fridges? Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. I was very proud of the suggestion that I made, and that upper management and my manager had the confidence in me to make the change. QUESTION Waitrose has an exceptional reputation within the industry. The only time I was unable to cover a shift was when I had an exam at University that I could not miss. Discuss with the interviewer how you would handle an aggressive customer while remaining calm and professional. Very detailed o line application process. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. Your five core values speak volumes and are what made me want to apply to your company. I feel that my retail marketing education, as well as the fact that I am bilingual, makes me the best candidate for this role.". While I have never created displays, I worked for three years with a florist and learned how to create beautiful bouquets. Assure the interviewer that you are a team player and put the company's needs first. I have an interview today ill update you on how i do :). ", "I value honesty, so if I saw a coworker stealing. Think back to when you were racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. The changes were implemented, and the company saved $15,000 in the first month. You must also feel as though this is a good fit for you. Asking the right questions and very brief. Waitrose Group Assessment Guidance and Practice The selection process for the John Lewis Partnership (JLP) can see candidates participating in number of different types of interview. ), UPDATE: I got the job offer.THANKS Richard . Thank you for sharing. Glassdoor users rated their interview experience at. If unsure where the company stood on a return, I would ask my manager for clarification.". All rights reserved. What is the interview process like at Waitrose? Focus on being honest in your response. In my opinion, the Waitrose brand is synonymous with quality and outstanding customer care. Went for interview and we as given a written test of how you would sell to certain people then asked 3 questions which I thought were completely over the . Understanding the company's views on leadership will help you see if your leadership style will fit the company culture. Very laid-back, almost forgot I was in an interview. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. Really welcoming and straightforward, the interviewer was friendly. Rest assured, I am reliable and always come to work on time. Show the interviewer that you rose to the challenge and were excited to push yourself to be the best. (You can also mention Heston, which is a premium range of Waitrose products, inspired or created by Heston Blumenthal) 2. Then you can be better prepared to formulate your response. The interviewer does not want to hear that you left your previous job because you did not like your boss or are switching industries because you could not tolerate the schedule. If there is a recurring problem, you may decide to withdraw it from sale and make improvements. "There is no reason why you should not hire me. First undertook an online situational assessment, then was invited to a group interview. There were scenario based questions but with lots of others stemming off them. Common stages of the interview process at Waitrose according to 42 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Glassdoor users rated their interview experience at Waitrose as 78.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). You want to earn a decent salary but do not want to respond in a way that will talk you out of a job. The hiring manager wants you to rate your skills from 1-10. Our interview questions and answers do not represent any organization, school, or company on our site. "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to ensure it's the right fit. Q12. Many retail-based organizations require their employees to wear a uniform. The interview was a simple exercise looking for ideas on how to improve a hypothetical store. Of course, I would not be telling the truth if I said there wasnt the appeal of you being local to where I live, but there are other supermarket stores in the local area, and I would not choose to work there. How would you manage food temperature in the freezers/ fridges? So I recently applied for a part time job at waitrose! "I have a rule always to treat my customers how I would want treatment in a store or establishment.