I have been using this service several times a week for well over a year, as I have been struggling with health issues so the "convenience" of this services has its benefits, when it runs smoothly. It's the liars and theives that give Instacart and 'us' a bad rep .. I had that happen also.. How on earth can a watermelon be damaged unless it was damaged after it was delivered. and you might see a refund option instead. Press question mark to learn the rest of the keyboard shortcuts. Instacart memberships cost $99 a year; it also charges a per-order service fee (it's not a tip, that fee goes to the company). Some of the most common reasons refunds are issued include: Wrong or missing item; Wrong or missing order; Damaged or poor . ComplaintsBoard.com is a leading complaint resolution website on the Internet. In some cases, the shopper can also enter your information manually. You can call them at 1-888-246-7822 or use the Contact Us option found within the Help Center to start a live chat. Only a small percentage of Shoppers and customers are there to run a scam. For more information, please see our You may not be eligible for a refund in some cases, but Instacart will happily give credit in lieu of a refund. Credits will automatically apply . Kroger told KPRC 2 the Instacart shopper is being investigated for fraud and is no longer with Instacart, and . The next page will show you all your past orders and give a preview of what they contained. Damaged alcohol items. We sometimes earn affiliate links when you click through the affiliate links on our website. She went from earning an average of more than $1,270 per week to $690 per week, while working the same total hours, screenshots and weekly earnings reports show. In some cases, delivery drivers will drop off your groceries at the wrong address, leaving you stuck with no food and out of money. I would like all of my money back. I got my money back and left her 5 stars. If its a damaged item, as a customer, your only remedy is to claim it as such. We'll examine what such a household could earn in cash back using the Instacart . You can speak with an agent within two minutes or schedule a callback at a time thats convenient for you. Grocery delivery services can be an immense asset for a busy person. 2. Get CareOne 91% Isopropyl Alcohol delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. I will never order again from Instacart. In these cases, we refund the alcohol and return it to the store. In some cases, the shopper can also enter your information manually. And it's safecontactless delivery is available. Alcohol may never be delivered to a retail business or college campus. Some legal restrictions apply to alcohol orders. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Kelly, was very argumentative and kept blaming the double charges on BMO Harris. Plus, they cancelled my ENTIRE ORDER! DoorDash is a great alternative to working for Instacart, and generally speaking, they pay better! - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you . If its been more than 4 days, you can reach out to Care for help. In essence, this company is a product of satan's work, however, if you're completely desperate this is your wonderland. Sorry for the rant. Instacart has a system for dealing with requested items that aren't in stock. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Your information isnt stored on shoppers personal devices. The best way to get in touch with Instacart is to contact customer service. Customers can request a refund through Instacart, but it may take a few days. **Not directly affiliated with Instacart** Is anyone not reporting every missing item as fraud? during the shut down there were a lot of people that came on board as shoppers. Select a credit to your Instacart account or tap Help Center to contact Care. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. They werent in the mood to pay $9.90 for a watermelon that IC paid $7.99 for. 97K subscribers in the InstacartShoppers community. Im looking to sue the company. Why did I ever bother relying on this useless app? Too many bad reviews can lead to their account being deactivated. Instacart does refund missing items. I WILL NEVER USE YOU AGAIN. I made an order on December 31, which is NY Eve. However, you need to report any issues within 14 days of receiving your order. You can repeat this process for additional order issues. After receiving their order, theyll go to the Instacart app, give the Shopper a one-star review, and claim their item was damaged. It wont be refunded as a credit, but rather the funds will be put back into your bank or on your credit card. Shattered or cracked glass. On the right hand side youll see a link that says View Order Detail, which youll need to click. If your order is over $35, youll get free delivery and wont receive a delivery fee when you have Instacart Express. Well of course they were I told you that before I got them. Determine if the reported issue qualifies as an order issue; Decide whether to issue a refund or a credit towards a future order; Determine the amount of such refund or credit; Determine if any evidence must be provided to substantiate the order issue; and/or. Gotcha. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. You get lower service fees and save an average of $7 an order with the service. This will detach the slats and you can easily remove them. Then, Instacart will connect you with a personal shopper in your area to shop and deliver your order. If Same-Day Delivery is not available in your area, you may be interested in nationwide CostcoGrocery (excluding AK, HI . I want a refund ASAP of my original order and I want to not hear from this useless company again. Instacart, free membership with hidden fees. They would not honor the listed price on the Instacart web site. Instacart's Twitter feed is rife with complaints from customers accusing personal shoppers of stealing their groceries at a time when more people are out of jobs, behind on rent and afraid to go . This has been one of the most horrible experiences of my life and don't recommend Instacart to anyone ever. I'm so sorry that happened to you. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Save my name, email, and website in this browser for the next time I comment. report and say as much as you said here, will NOT Help you on whatever these dings do to batch priority but will eventually lead to customer's removal from system if they consistently get reported on fraud on produce claims, *maybe,*. However, there is a small line of credit in case the Shopper needs to buy a replacement. Instacart delivers over-the-counter medicine for select retailers and markets. The store is the party at fault. Instacart, which had an estimated valuation in the tens of billions of dollars, experienced tremendous success over the past few years, especially when its primary service - home delivery of groceries and other products - became a necessity for anxious and cautious customers during the pandemic. The delivery was scheduled for 7pm, than rescheduled to 7:45 and then to January 2 which I did not need at all. Did you receive a delivery youre not completely satisfied with? See the following options for more information about order issues: Log in to help us get you to the right help quickly. I received a 1 star review from the customer, which I found out later is related to the founder. However, if its a large order with a generous tip, you may find it gets picked up a bit quicker. You won't see refunds in your Instacart account. I would like all of my money back. This was minor comparitively, but I don't want to miss out on good batches because someone was a Karen. 7:00 AM PST March 3, 2023. Not only did Instacart charge me the $72, but also charged me the $20. I reported as fraud, but it remains present on the order issues page. I spoke with support who told me that they know the customer lies, but wont remove the remark nor the rating. If this is the case, youll need to reach out to Instacart directly to get the order canceled, but you might get a cancellation fee in the process. Select Get help on the relevant order. I had my receipt, and notices 2 sandwiches that was additional purchases I did not make. Click the 3 horizontal lines in the upper left corner and select Your Orders. I had pho. This process is fairly straightforward, as Instacart will work with you to get a refund issued to your choice of payment method. Outrageous weight charges from fairway removed & honor listed prices. Customers can leave instructions before submitting their orders. Damaged alcohol items. Welcome to the best place to share your experiences, ask questions & chat with other Instacart Shoppers. If someone has been burned, theyll usually review. This was a Publix in Fayetteville, GA. If you see bot apps advertised on sites like Instagram, you can block them and report them there. This complaint was posted by a verified customer. Some legal restrictions apply to over-the-counter medicine orders, Instacart accepts these valid forms of ID for alcohol deliveries. Read more about Brett here. Contains damaged, spoiled, or otherwise unusable items. You suck. Cool, I'll do that then! From there, tap on the order and itll show that your order is complete and hopefully have a picture of the delivery. hours. Ridester 2022 | ALL RIGHTS RESERVED. Instacart sent Melchor an apology and offered her a $70 credit and a free delivery. . Some states require a signature before the alcohol can be delivered. For example, if another store happens to have a certain item in stock on a day when a customer places an order, Instacart makes it very simple for the customer to make their purchases from another . Whether its a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. The customer may still be charged delivery fees, bottle deposit fees, or the tip. Its easier than ever for you to go out there and shop on Instacart and get the refund you deserve. If you notice bot activity, you can report the user to Instacart. Do you guys get penalized for damaged items? Brett Helling is the owner of Ridester.com. They did.. And it's questioning my integrity which is upsetting. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They are not assigned by Instacart. Instacart promises customers that their Instacart Shoppers will only buy items in perfect shape. Customer won't likely want to exchange it for another, as the whole batch is likely rancid. Click here to get notifications about new complaints of Instacart. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. One option you have is to screenshot messages from the customer. Select the issue you experienced. While Shoppers do sometimes make a mistake and dont pick up an item, some scammers abuse this system. Just so many things wrong with IC and it really does start with corporate at the top. Bank account charged with $223.18 To report a problem with your order on the app. Too many bad customers. Later that day, I went into Walgreens. - Instacart, free membership with hidden fees. If you cancel your Instacart Express membership within the first 15 days of your membership, not the free trial, youll get a refund of the membership fee. See how much you could be earning. This can be as inconvenient as forgetting your favorite snack or a key ingredient for dinner. We cant deliver alcohol if the customer doesnt meet all delivery requirements. Still, there are quite a few scams, and if you plan to use the platform, its best to be aware of the scams and know how to spot them. Youll need to tap the three horizontal bars in the upper left hand corner of the app. Until last week whereby they have refused to refund . Once you remove the damaged slat you place it somewhere and get the new ones. To request a refund, report the issue to customer support. In one scam, some Instacart customers have noticed that they have a separate charge for extra items on their accounts. When that isnt the case, the FTC has laws in placeto protect you. 5. EBT) arent eligible for credit. While the company is good at refunding customers for issues, too many refunds can result in a price hike. I told her to cancel my account on the spot! Plus, your first grocery delivery is free! I will never use you again. Next, youll need to scroll all the way down to the bottom of the digital Instacart receipt page. Because they took it upon themselves to double charge me it overdrafted my account. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Well also go into how you can avoid them and what to do if youre the victim of a scam. Is this your company? Unless they gave you a four or less star rating, why worry about it? Desired outcome: Instacart reserves the right to modify or cancel the Guarantee at any time. Claim it and get a lot of features. I was already late for holiday evening and the only open store was far. They need to understand that this is some of our livelihoods right now and they need to realize that we are the ones who are going to take the head on it and not Instacart itself. *By clicking Instacart links . Desired outcome: An Instacart Shopper is instructed to only buy the items on a customers list unless they have the customers approval. Get Marilu's Turkey Gravy delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. Nonetheless, a handful of customers have complained about Instacart's delivery service. Although I am a new shopper only been doing it a few months I am confident Ik what a damaged watermelon looks like! I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. Seconds per item (speed): The Instacart shopper app tracks 'seconds per item,' which is the total shop time divided by the number of items. Its best to place Instacart shopping orders at a time when you know youll be available to ask questions about the order. No penalty to shoppers. ETA: Thanks y'all, I didn't know "damaged item" was even an option tbh I can't return the item to the store directly, as I have no car, the bus doesn't stop there, and I'm not about to walk an hour and a half to return an item. Scammers will call Shoppers, posing as Instacart employees. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. As I am with all customers, I was polite, engaging, pleasant and timely. The $7 base pay was supposed to be a floor that would raise depending on the size of the order. As mentioned, a damaged item report is absolutely no skin off my nose as long as you 5* me. No thank you, I'll wake up 30 mins early for work tomorrow and pick it up myself. and I could only log in with a password. The positive note about the complaints is that room for improvement is available. June and July Ive had unauthorized transactions taken out of my account. Press question mark to learn the rest of the keyboard shortcuts. Tap the Orders icon in the bottom right corner. Harris Teeter did not resolve my issues due to having disconnected calls by rude customer service reps. Shoppers with a lower star ratingdont see the highest-paying orders. Bank account charged with $223.18 Unfortunately, I work full-time like the rest of America and can't be there for it. If youd rather speak with an agent, theres a call now feature inside the app. Ive been scammed by Instacart by someone using my card to order groceries unauthorized by me. USA, Alternative: Cancel an Instacart Order Before Its Delivered. Still didn't care. Usually, we can make things right quickly when you report a problem through the Instacart app or website. Theyll sometimes give a one-star review for the Shopper, which can result in penalties. Unfortunately, as soon as one bot app gets shut down, another pops up in its place. If you choose to cancel an Instacart order before a shopper has picked it up, you wont incur any fees because its a no harm, no foul situation. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. Once there youll see an option to add the items to your cart again or view the receipt. If you selected an issue under Other issues, choose the specific issue. On Dec. 31st I placed a rather large order at my local grocery store. While Instacart allows Shoppers to appeal deactivation, its a time-consuming process where you may lose out on money due to a phishing scam. You can get instant credit for these issues. This live chat can be accessed from the desktop website or mobile app. However, if you cancel your Instacart order after a shopper has already picked it up and started shopping, youll need to call Instacart or email them to cancel the order already in progress. Contactless delivery and your first delivery or pickup order is free! Valid forms of . I entered her EBT information and selected the option to use ebt/snap as the payment method. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days. Instacart processed . They will re-send any missing/damaged/wrong items without all the service fees. If youd rather chat on your schedule, you can make an appointment to speak with an agent. Log in to help us get you to the right help quickly. Did you receive a delivery youre not completely satisfied with? She also wanted them by a certain time, which I went above and beyond to deliver before that time and handed them to her! My last order for them was the Thursday before Christmas at Costco, it was slammed and their app shut down. It all depends on the service you signed up for. - a customer was charged for an item, but the item wasnt included in the items delivered to the customer. Refund and credit amounts vary. However, if you input the information incorrectly and it technically goes to the right address, youll have a bit of work ahead of you. Create an account to follow your favorite communities and start taking part in conversations. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was charged over $550.00 for my two orders. Log in to help us get you to the right help quickly. Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items. Yes there are some dishonest customers. The chair was even an add-on after I informed the customer that I was checking out. I at least get to say something to defend myself and the refund was already made, I doubtful instacart will take it back. And if I happen to be in the club, do not charge me. Read more about Brett here. While there isnt much you can do to prevent bots, the company claims to be cracking down on bots. Instacart delivers alcohol for select retailers and markets. None of these fees are disclosed prior to processing payment. Get Vero Coffee & Gelato Eli's Strawberry Cheesecake Gelato delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. You can reach them through their app, phone number, or email, but its generally easiest to get in touch through the app. I have been with instacart I believe two years , I work alot and especially during the holidays, every major storm for the last 2 years and there's been several , often times 1 of 3 I the niagara falls and surrounding areas during bad weather Share your photos and videos with others to prove the truth of your words. For some reason, this was blocked. $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership . Crypto Require the customer to return item(s) to the retailer in order to get a refund or credit. I go above and beyond to find the products and deliver them on time intact. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. billing should be reduced to reflect the items not delivered in the redilivery. They sent one, but when I tried to use it, it repeatedly said there was an error. If Instacart charged you $100 outside of a grocery delivery, odds are you signed up for the Instacart Express membership and forgot to cancel it. Ive had customers tell me to get it anyway and then went back and said that they were items were damaged. 3. If you selected an item issue, choose the affected item(s). Just a report on the order. To report a problem with your order on the website. When Zahara had a rating of 4.95 . Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. The screen will also display a Reorder, Receipt, and Chat History options. If you aren't 100% satisfied with this item, you may return it or exchange it for free. I reported a wrong item since I thought it would give me some options, but it just refunded the item and now won't let me rate or change the tip amount. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. However, youll only get the refund if you didnt utilize the Instacart Express services during that time. for most orders in California, or for Costco or Walmart orders nationwide. Any credit issued shall be subject to the. But if its the product itself, I would report it. While people may forget to cancel their free trial, Instacart Express can be canceled at any time by going to the Your Account tab in your Instacart account. Scan this QR code to download the app now. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. Select Report safety issue under Other issues. You can rate your shopper and then go about asking for your refund. However, as long as you take the right precautions, you should be able to continue using the platform, either as a Shopper or a customer, with relative ease. I was promised a redelivery for an order from Rosauers that was delivered on Jan 13 to a wrong street and number. and our I give up.. NEVER USE SERVICE AGAIN. There isnt much you can do to prevent this as a Shopper, but it can hurt you if you get lower star reviews. Getting your groceries delivered to the wrong address is more than an inconvenience, especially if youre trying to run a household and have suddenly found yourself without food. If your order is a fairly large order, odds are shoppers wont want to take it on. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Some customers will use this to game the system. The total came to $257 and Instacart charged me $72 for a tip. In this article, we'll check out themes around whether Instacart refunds . I could not see any of the process in the grocery shopping and thought it was Harris Teeter new app and online service. Click the 3 horizontal lines in the upper left corner and select Your Orders. So do shoppers get penalized for this? What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. The customers suck and honestly the companies suck! In some areas, you can even get alcohol. On January 16th, I placed two orders. Broken seal. I think with ICs wonky hiring practices, inconsistent batch distribution and constant turnover many good customers gave up. Select the issue (s) you experienced and provide any additional information. But like I said, they are more than generous with their policy. I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. The company doesnt have a direct email address. I want a refund ASAP of my original order and I want to not hear from this useless company again. Some scammers will place an order and then claim that they didnt receive an item or even that an entire order wasnt delivered. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. I kind of think reporting the fraud is not really going to hurt anybody. **Not directly affiliated with Instacart** Welcome to the best place to I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. Worn: 0.251 - 0.575. or something like that.. For separate items though, I tried inserting damage values per item like you mentioned above, but it is ignored, items following the value at the top. On 2/14/23/ I placed an order for some salad and some badly needed bandages. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. Shopper refused to bring groceries to my door. We cant add over-the-counter items through. I reported mine. I had this happen to me. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. In 2014 he acquired Ridester.com to share his experiences with other drivers. Don't they save them? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Out-of-stock items that the shopper refunded before checkout show under Not Charged. Answer (1 of 4): You have to cancel the order before the time is up to do so. 2020. There are a few concerns for an Instartcart Shopper. If you cant cancel your Instacart order, it probably means a shopper has already picked it up and began working on it. If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. You have up to 4 days after pickup or delivery to self-report an issue with your order. Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. Press J to jump to the feed. Click that, and then youll see a new menu of items. 5. Instacart is a great side gig for a lot of people, but it's not perfect. I WILL NEVER USE YOU AGAIN. Poor quality replacement - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. Type of Appliance: IQ AirWave Attachment for HyperAIR Blow Dryers . In my case I'm retired and cannot live on social security. The biggest player in the game, McDonalds, is finally staging acomebackand putting kale on the menu.Theres a lot of change happening in the world of fast food. To this day 2/17/23 I have not received my order. You can see any Instacart credits in the Credits, promos & gift cards section of your Instacart account.