Select your Wi-Fi network and tap Connect. Smart Plugs and Your Home: Is Radiation a Silent Threat? This wont harm your app or connected devices. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. Apps are complicated pieces of software. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. 7. 1-800-MY-APPLE, or, Sales and It's pretty simple to set uphere's how. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. It should display a wide range of software and apps installed on your device. any proposed solutions on the community forums. Connect the Hue sync box to power and your TV. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. (2 ways), Are Philips Hue Bulbs Bright Enough? Open up "Settings" on your iOS device. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. Refunds. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. He has therefore loved seeing smart homes hit the mainstream. I turned off the HDMI inactive for 20 min setting and this stopped it. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). An example of data being processed may be a unique identifier stored in a cookie. Downgrade Back to Previous Hue Sync App Version. If you havent done that yet, first install your Hue Bridge. Connectivity Issue with Hue Bridge and Hue Sync. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. APs are often best used for devices that dont need a 100% steady internet connection. TV signal drops until I reopen the Hue Sync app. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. You do not have to change the optical cable. 3. No response from them. I will tell you some methods to fix it. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. Losing Signal While Using Secondary HDMI Ports. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. The images are in Dutch and have not much meaning other then . Is your Hue Bridge connected and added to the Hue app? Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. On a Mac, the data folder is called the cache.. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . I have also gone through some research and come to some conclusions. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Mine especially has issues with Dolby Vision. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. I press Sync and it starts working but still says no signal detected. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. 4. Additionally, software problems are typically more common and may require several steps to fix. Your TV connects to the output with a short HDMI cable included in the box. Delete Appdata files, it will be repopulated. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. If you are unsure about installation, refer to the manual that came with your Hue sync box. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Can It Support Both?! For many users, the Hue Sync Box should be ready to use right out of the box. UPDATE: I was able to fix this issue thanks to @tweethue! To start the conversation again, simply After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. Is that the issue? While they both can work together, you dont need one to run the other. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Got it as a gift in December, and have been using it ever since. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Scroll down and tap on "HomeKit". See all the updates weve made to the Hue sync box to improve the surround lighting experience. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). Website copyrighted Smart Home Winner 2021-2023. Your Hue lights can now sync to those while the signal is passed through to your TV. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. I got the same issue. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Ie. Swipe to the left on where it says "Home" and tap "Remove". Aug 25, 2020 7:50 PM in response to jdo_apple. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Manage Settings ask a new question. You can open it by typing %appdata% in the taskbar. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. At this point, we would recommend you to Contact Apple Support. I don't get it. Your comment will be manually reviewed and approved by Tristan in less than a week. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. Learn more about brightness. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. Seems to drop the connection every twenty minutes or so. Is it possible to output Dolby Atmos and Dolby Vision? I think almost everyone will like to watch movies, listen to music and play games. Honestly considering a return. Here are a few of the most common issues with the Hue Sync app. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. I don't seem to have Dolby Atmos though in Netflix? Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. Mine was turning off using HDMI out 2 on my Denon. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. Make sure Bluetooth is enabled on your mobile device. If Not, Why Not?! Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. You also need to install the new Sync app on your PC or Mac. This is a very troublesome problem. If the AP is the reason that causes the connection issues, so how to fix it? Go hands-free with voice However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. 2018-2023 Signify Holding. Thanks! No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. Turn off Dolby vision when using sync box works. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Wait 30 seconds. When the connection is confirmed, tap Search. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. For that reason, you should always make sure that the WiFi signal reaching the system is strong. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? ShYnNoK. My Nvidia shield pro works brilliantly . No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). These are relatively new Hue products and still have to go through their growing pains. Open the Hue Sync mobile app. Theres another problem that has to do with how you set up your Hue Sync Box. User profile for user: They release a new version constantly, you can see. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. The Hue Sync Box appears to have a trickier set of problems. Aug 21, 2020 5:09 PM in response to i_rina. Once those devices are good to go, youll need the Hue app. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It can be for all of your Hue devices. Here I will give some suggestions if you will have some glitches. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! Apple TV 4K, It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Lots of users have reported that they have various issues with the Hue Sync Box. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Joseph_S. 6. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Users are divided on this particular feature. PLease see my previous comment for more details. So you can reinstall your previous version and uninstall your current version easily. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. For a better experience, please enable JavaScript in your browser before proceeding. Really, I'm the first to have these issues? A: Answer. Select your Wi-Fi network and tap Connect. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. 5. Lets Find Out! Your email address will not be published. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? I dont have either of those options visible in my Apple TV settings when Im told that I should. Just looked at the Gradient and i'm sold on that. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Simply delete this folder and the app should repair itself. I will list some issues to see if you have had them. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. company number 03997482, registered in England and Wales. Open the new finder window, then click Go. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. Does your eye start adapting? Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . We and our partners use cookies to Store and/or access information on a device. However, whether its the app or the physical box, both systems are known to have some issues during connection. Thank you for using Apple Support Communities. This website uses the TMDb API but is not endorsed or certified by TMDb. However, it just supports 60Hz inputs currently. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. User profile for user: Do Smart Plugs Catch Fire? Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. Some users reported that the app would lose connectivity as often as once every hour. Its really that easy. 4. Hello, I am James Beetie and I am a bit of a self-confessed nerd! Can Philips Hue Control Other Bulbs or Normal Lights. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to.